I am, yet again, shaking with rage.
It happens every so often, and the trigger is generally the same. If you've been regularly reading my blog, I'd hazard you can guess who it is.
I'm trying. I'm trying so very hard to make everything simple. I break down every transaction, I use small, easy to understand words. I analyze each transaction and based on his previous behaviour, try what I think will work this time - what will make it easiest for him.